Refund policy

Cancellations

Orders can be cancelled for a full refund before they are dispatched. Once an order has shipped it cannot be cancelled. Personalised and custom corporate orders cannot be cancelled once production has started.

Returns

As most of our hampers contain food and perishable items, we do not accept returns for change of mind.

Damaged, wrong or missing items

If your order arrives damaged, incorrect or with missing items, please email orders@basketeria.in within 48 hours of delivery with your order number and unboxing photos or video. After verification we will send a replacement or issue a refund, at no extra cost to you.

Refunds

Approved refunds are processed to the original payment method within 5–7 business days. Your bank may take additional time to reflect the amount.

Undeliverable orders

If an order is returned to us because of an incorrect address or the recipient being unavailable after multiple attempts, perishable contents cannot be refunded; re-shipping charges may apply.